Can I pay my invoice online?
We do not offer online payments at this time. To pay by credit card, please call (312) 212-0838. Credit card payments incur a 3.99% surcharge for processing.
What is the payment mailing address?
Please remit all payments to:
iNetworks Services LLC
125 S. Wacker Drive, Suite# 2510
Chicago, IL 60606
Important: Be sure to include Suite# 2510 in the mailing address. Payments that do not include the suite# may be returned as undeliverable by the postal service. Please include the invoice number(s) you would like your payment applied to. It is best to insert this information in the Check Memo section of your payment.
What if there is an error on our invoice?
We are certainly not beyond making a mistake. If you notice an error on your invoice, simply reply to the email containing the invoice explaining the error and we will address the situation immediately. It is important that you let us know. Errors left unattended for any length of time become more difficult to correct.
Can you send us an invoice by request?
You can actually do this yourself via your Customer Portal account! Send an email to email@example.com to setup an account if you do not already have one. Once logged in, you may review your invoices and download them for your records.
Why are we not receiving any invoices?
There are three reasons you may not be receiving invoices:
- There is no payment due. We only sends invoices when there is a payment due.
- The email address we have on file for the account is not the address you would like them sent to.
- The emails are going to your spam folder. Please add our domain (ingts.com) to your safe senders list.
If you are not receiving your invoices, and probably should be, send an email to firstname.lastname@example.org explaining the situation and we’ll work with you to correct it.
How do we change the email address to which our invoices are sent?
Send an email to email@example.com to update your billing account information.
Our business requires a paper invoice or monthly statement. How do we obtain one?
To save on costs and help the environment, we not distribute paper invoices via snail mail. However, the emailed invoices and statements are in printable format. If you do require a hardcopy invoice for your records, we recommend printing the invoice that is emailed to you. This should fulfill most hard-copy invoice requests. You may also visit the Customer Portal to download and print invoices. Please contact us if you do not have access to the portal to view and download invoices.
We have discontinued issuing monthly account statements effective January 2012. Requests for account e-statements reflecting itemized activity can be made by sending an email to firstname.lastname@example.org.
When is our payment due?
The billing terms (Upon Receipt, Net 10, Net 30, etc.) and due date are listed on each invoice. These terms may vary depending upon the services ordered and/or previous payment history. Payments must be received by the due date to avoid finance charges. Interest at 18% APR is charged on all past due invoices. Seriously delinquent accounts (over 60 days past due) will be turned over to an attorney and/or a collection agency for collection and reported to credit bureaus.
What forms of payment do you accept?
We offer a variety of ways to make payments including Company Checks, Money Orders, Cashiers Checks and Credit Cards (Visa, MasterCard, Discover, American Express). Credit card payments incur a 3.99% surcharge for processing. We also accept PayPal payments at www.PayPal.com. When making payments via PayPal, send the payment to email@example.com.